Contact your Member Success Agent via email alma@dealerxt.com or by phone 408-216-7193 to provide: Dealership’s name, owner’s full name and phone number, as well as your full name and email address.

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Call 408-216-7193 or send an email to alma@dealerxt.com

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In your login page: click and follow the steps given in the “Forgot my Password” tab.

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Sign in to your DealerXT account, click “Admin Access”, “Users”, then click “Add New User” in the top right corner. Users will get a welcome email with instructions on how to complete their account set up.

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Sign in to your DealerXT account, click “Admin Access”, “Users”, search user’s name, click on it, click “Activate” or “Deactivate” on the top right corner of the User Detail page, and confirm the changes.

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Sign in to your DealerXT account, click “Admin Access”, “Users”, search user’s name, click on it, click “Edit” on the top right corner of the User Detail page, and confirm the changes.
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DealerXT does not offer legal consultation, please contact Auto Legal Group LLP which is DealerXT sister company. Go to www.autolegalgroup.com or call 408-357-4014 to schedule a free consultation.

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DealerXT does not offer legal consultation, please contact Auto Legal Group LLP which is DealerXT sister company. Go to www.autolegalgroup.com or call 408-357-4014 to schedule a free consultation.

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Remember DealerXT service is the most efficient way to protect your dealership from litigation. Your service includes unlimited and free of charge training sessions and assistance. If you would like to schedule a training session or would like to talk to one of our experts on how you can have your staff using the tablet, please call 408-216-7193. In the meantime, you are welcome to show the following information to your staff: https://youtu.be/b8Op1gN9ink Gus Camacho Video

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Follow the 4-step troubleshooting sticker instructions provided on the back of your tablet

You can \"Optimize\" your tablet's functionality by going to: Settings - Device Care - and click the Optimize Now option. This will identify apps that use excessive battery power and closes apps running in the background

Double check if your tablet's Software Updates are up to date by going to: Settings - Software Update - and click Download and Install. Your tablet will search for all available updates and upgrade it if needed. Most likely when the tablet needs an update it will show in your notification center, in that case you just have to agree to the update and that will start the process

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Your dealership's illumination plays a very important role when it comes to taking pictures, especially at night time. If you are not happy with how your pictures look for your night deals, DO NOT worry, we have a light suggestion for you: https://www.amazon.com/Portable-Rechargeable-Waterproof-Outdoor-Lighting/dp/B089Y84V5S/ref=asc_df_B089Y84V5S/?tag=hyprod-20&linkCode=df0&hvadid=459768713648&hvpos=&hvnetw=g&hvrand=15626334410200380715&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9032139&hvtargid=pla-944312867200&psc=1

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You are welcome to use any device for training purposes. However, the DealerXT app has been researched and tested to specifically work with the Samsung Tab A model T380 tablet. This tablet provides you and your car buyers with optimal performance in order for DealerXT to provide you with great service, functionality, and protection. For example, the size of the tablet and camera quality must be consistent across the board in case you ever need to defend yourself in a courtroom setting using the documented evidence provided by DealerXT.

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Send an email to alma@dealerxt.com providing your full name, email address, dealership name, customer’s name, and deal date. You should get the copy within the next 24hrs after your request was submitted.

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1.Go to DealerXT.com and login

2.Click on the Admin Access button

3.Click on Billing

4.Click Update Payment Information

5.Click Edit Card Details, click Update

 

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  • Will save the work of having to run and print the Carfax and/or Autocheck car's history report at the time of the sale
  • Don’t have to worry about choosing which disclosures will be provided to the customer
  • Don’t have to worry about any human error such as sales or F&I people making mistakes
  • Don’t have to worry about any translations. Reports are also AVAILABLE IN SPANISH!
  • Will have photos of customer taken at the time they are signing as proof
  • Carfax and/or Autocheck report records will be immediately emailed to customer and co-buyer (if any)
  • Will have all documentation records automatically saved in your electronic deal jacket
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No, DealerXT does not have the ability to locate or recover a lost tablet. If needed, you are welcome to purchase a new tablet from us anytime. The discounted price of the tablet is $150.00 (price includes case and stand). If you would like to purchase additional tablet(s), please send an email to alma@dealerxt.com including the following information: number of tablets, your full name, dealership name, and shipping address. We will charge your credit card on file and have the tablet(s) shipped to you as soon as possible.

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DealerXT Headquarters are located in California, but the service it's available for all 50 States in the U.S.

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DealerXT does not offer any warranties on the tablet, but it should last a long time. If you ever have a problem with your tablet, let us know and we will see what we can do to help.

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Deals will always be saved under that account, however, once the service gets cancelled/deactivated the access to that specific account gets declined. You are welcome to download your deals prior to the cancellation of service.

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You already paid for the tablet, you have the right to keep it. We do not refund money for the tablet's return and we do not purchase the tablet back.

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DealerXT has the As-Is stickers available for sale. The roll comes with 500 stickers and the cost is $100. Please note that BHPH dealers should not use the stickers as they must sell their cars with a Dealer Warranty.

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No, DealerXT can't allow dealers to modify a completed deal. Allowing modification of completed deals will take away the credibility of these documents by not being the exact same information as the one originally provided to the customer at the time of the sale. The correct way to fix or add any additional information is to bring the customer in, re-do the contract and have them sign the disclosures again (using current information).

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If you have additional questions, please contact us at 408-357-0237 or via email to support@dealerxt.com

* Any testimonial or endorsement does not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter whether you decide to be represented by Auto Legal Group, LLP or not. Being a DealerXT member does not guarantee that Auto Legal Group, LLP will agree to be your lawyers. DealerXT is not a law firm or lawyer referral service and cannot provide any advice or opinion about your legal rights. The information found on DealerXT.com is intended for general informational purposes only and should be used only as a starting point for addressing your legal issues. The information is not the provision of legal services, and accessing such information, or corresponding with or asking questions, or otherwise using this website or any of DealerXT's services or being a DealerXT member, does not create an attorney-client relationship between you and DealerXT, or you and any lawyer. It is not a substitute for an in-person or telephonic consultation with a lawyer licensed to practice in your jurisdiction about your specific legal issue, and you should not rely on such information. You understand that questions and answers or other postings on the DealerXT website or to anyone at DealerXT are not confidential and are not subject to attorney-client privilege.