Inaccurate and Incomplete Information
Just because a vehicle’s history report shows no accidents doesn’t necessarily mean the car hasn’t sustained serious damage in the past. Unfortunately, third-party reports like AutoCheck or Carfax are not always complete, accurate, or up-to-date. There can be a delay in an accident, damage, or other important incidents being displayed on the report.
Lack of Transparency and Disclosure
Many dealers desire to be transparent and honest with their customers about the vehicle’s history and condition. They often rely on third-party reports for information about the prior history and condition of the vehicle. However, due to the reports sometimes being incomplete or inaccurate, consumers may receive incomplete or even incorrect information. This can lead to disputes when consumers discover undisclosed facts, such as previous accidents, after the sale.
Consumer disputes can expose dealerships to potential legal liabilities. When customers send demand letters, it indicates their intent to pursue legal action if their demands are not met. Failure to address the issues raised appropriately may result in a lawsuit, potentially leading to financial damages, attorney fees, and court costs.
Defending against consumer claims can be expensive for dealerships. Legal fees, court costs, and potential financial damages can quickly accumulate, especially if the matter proceeds to litigation. Dealerships found to have violated consumer laws may be required to provide restitution or other remedies to affected consumers.
When a customer expresses dissatisfaction with a dealership’s practices through a demand letter or lawsuit, it can harm the dealership’s reputation. The matter becoming public knowledge can affect customer trust and future business prospects.
SafeDeals AI is an innovative solution that automatically generates customized legal disclosures for every car sale, aiming to enhance transparency in the customer car buying experience. The system internally reviews third-party prior history and condition information, generating specific disclosures for each vehicle. Instead of printing Carfax and Autocheck reports on paper, they can be displayed within the e-documents for customers to review and sign. SafeDeals AI has been proven to reduce disputes between dealers and consumers by providing accurate and transparent information during the sales process.