Customers

Reconnecting with Lost Customers

Five digital outreach strategies to re-engage past leads and convert them into active buyers.   Reconnecting with Lost Customers. Automotive dealerships spend heavily on acquiring new customers, but a major hurdle is retaining them after the first purchase. Many buyers—often called “lost souls”—never return for service or their next vehicle. This represents a significant untapped […]

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Dealing with Angry Customers

Learn proven techniques to manage customer frustrations and turn negative experiences into positive outcomes.   Want to Know How to Handle Angry Customers? Dealing with Angry Customers. When dealing with angry customers, use these proven strategies that have helped hundreds of companies worldwide: Listening Actively to Their Concerns The foundation of effective communication is listening.

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